Hubungan Perilaku Caring Perawat dengan Tingkat Kepuasan Pasien di Ruang Rawat Inap Penyakit Dalam dan Bedah RSUD Pringsewu
DOI:
https://doi.org/10.57214/jasira.v4i4.435Keywords:
Caring Behavior, Inpatient, Nurse, Patient Satisfaction, Regional HospitalAbstract
Patient satisfaction is a key indicator of hospital service quality, yet patient dissatisfaction at Pringsewu Regional General Hospital rose from 15% in 2023 to 29% in 2025, below the 90% minimum service standard for inpatient care. This study aimed to determine the relationship between nurses' caring behavior and patient satisfaction in the male internal medicine and surgical inpatient wards of Pringsewu Regional General Hospital. This quantitative correlational study used a cross-sectional design. A sample of 74 patients was drawn from a population of 284 using the Slovin formula and accidental sampling. Data were collected in September 2026 using the Caring Behaviors Inventory-24 (CBI-24) and a 15-item patient satisfaction questionnaire, then analyzed with the Gamma test (α = 0.05). Most respondents rated nurses' caring behavior as moderate (43.2%) and reported moderate satisfaction (45.9%). Among patients who rated caring as good, 82.4% reported high satisfaction, whereas 56.0% of those who rated caring as poor reported low satisfaction. There was a significant, strong, and positive relationship between nurses' caring behavior and patient satisfaction (γ = 0.768; p < 0.001). Strengthening nurses' caring behavior through therapeutic communication training and periodic evaluation is recommended.
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